Please read the Terms of Use contained herein carefully (“Terms”). By continuing to browse this Website, you agree and accept the Terms herein and shall obtain access to this Website at your own risk. If you do not agree to any of these Terms, please do not use this Website.

This Website is owned managed and/or operated by Northern Retail Pte Ltd and its subsidiaries (collectively referred to as “the Company”, “we”, “us” or “our”). Please note that your access and use of any information, services or materials including contents, text, graphics, links or any other items found on this Website are subject to the following terms and conditions:

• To comply fully with all the requirements and directions issued by us from time to time in respect of the use of the Website;
• To abide by all applicable governing laws of the Republic of Singapore and regulations in the use of the Website;
• To use the Website responsibly and not to cause any misdemeanor, misrepresentation and harassment to us and/or any third party and to our rights and/or the rights of any third party;
• Not to use the Website for any illegal and unlawful purposes;
• Not to upload any file which are too large and/or may contain virus and/or are corrupted; and
• Not to use any information and data contained in the Website for unsolicited advertising and/or unauthorised purposes.

GENERAL DISCLAIMER

All information and contents found in this Website are derived from sources which we consider reliable. This Website may be modified, deleted or replaced from time to time in our absolute discretion. We do not warrant and represent the accuracy, reliability, completeness, security and adequacy of this Website. The information and contents in the Website are provided on an “as is” basis.

No warranty of any kind, expressed, implied or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the materials and/or this Website. We also do not warrant that any of the materials or this Website will be provided uninterrupted or error-free or that any identified defect will be corrected or are free from computer viruses or other harmful, destructive or corrupting code/program.

EXCLUSION OF LIABILITY

We shall not be liable for any damage, compensation, loss of any kind or expense including without limitation, direct or indirect, special or consequential damage, or economic loss arising from or in connection with any access or use of the Website (including without limitation any delay, error or failure in the sending or receiving of any notice or communication or instruction through the Website), or due to computer viruses or other harmful, destructive or corrupting codes/ program that may affect the computer equipment, program or other property of users who gain access to or use the Website.

LINKS TO THIRD PARTY WEBSITES

The Website may contain links to other third-party websites and micro-sites. Such third-party websites and micro-sites have differing privacy practices. These links are provided as a convenience, and your use of these websites is at your own risk. By leaving our Website and clicking on or accessing such links, we can no longer exercise control over any data or information which you provide to any other entity, and does not necessarily mean that we endorse, recommend, or are associated with these third parties. We do not warrant and represent that any website linked to our Website is safe and secure. Any hyperlink to any other websites is not an endorsement that the contents are safe and such websites shall be accessed wholly at your own risk.

If you enter into any agreements or contracts with any of these third parties, please note that we do not accept any liability for any loss, damage, expense, costs and/or liability incurred by you as a result.

NON-CONFIDENTIALITY

You agree that any feedback, data and/or information provided and/or submitted to us via our Website (such as emails, enquiry forms, discussion forums, chat group, bulletin board, messaging service or social media platforms) shall be deemed as non-confidential and non-proprietary.

By providing or submitting any feedback, data or information to us via our Website, you agree that we will collect, use, disclose and/or process all of the personal data and information you provide and submit to us via our Website in accordance with our Personal Data Protection Policy. Please ensure that all of the information you provide and/or submit to us (including your username and password) is kept secure and confidential.

You agree that we shall not be subject to any obligation of confidentiality in relation to, and gives no assurance that any ideas, concepts, know-how, processes or techniques contained in any feedback, data or information submitted will be treated as confidential or proprietary.

You are aware that we have no control over any opinions (whether expressed or implied), data or information that may be transmitted or published via any online platform and media. The Company disclaims all liability for all such opinions or information.

You agree that any form of communication, feedback, data and information provided to us are admissible as evidence and that you shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of the contents of such records.

INTELLECTUAL PROPERTY

All intellectual property rights (including copyrights, trademarks and other similar rights) to all materials and information (including design, pictures, graphics, color scheme, text, page headers, buttons, images, animated pictures and sound) found in or published by this Website are owned by or licensed by us, our service providers and/or professional advisors.

You shall not hyperlink, reproduce, retransmit, disseminate, sell, distribute, republish, broadcast, circulate or commercially exploit any part of this Website or the contents therein in any manner for any public or commercial purpose without the express written consent of Northern Retail Pte Ltd.

Users are allowed to download and print the materials on this Website strictly for personal, noncommercial use, provided that users do not modify the materials and users must also retain all copyright, trademark and/or other proprietary notices contained in the materials. Users shall not copy or adapt the HTML code that was created to generate its pages, insert a hyperlink to this website or any other website or “mirror” any of the materials contained on this website without the prior written consent of Northern Retail Pte Ltd.

We shall have the discretion to consent, grant or refuse at our sole discretion and may impose terms and conditions to be adhered to arising from the written request.

GENERAL TERMS & CONDITIONS FOR SOCIAL MEDIA CONTESTS

The following terms and conditions apply to contests organised by or on behalf of Northern Retail Pte Ltd Limited (“the Organiser”) conducted through various social media platforms (such as but not limited to Facebook and Instagram) (“Contest Terms & Conditions”):

• Contests will be open to all Singaporeans and permanent residents of Singapore with localresidential address.
• The participant shall be a registered social media platform user of at least 18 years of age.
• Multiple entries, third party entries and entries submitted by Agents will not be accepted. Only one entry is allowed per user per Contest.
• Participants shall abide by the terms and conditions of the Contest. Participants found cheating will be disqualified immediately.
• No responsibility is accepted for any contest entries that are incomplete, tagged incorrectly,unreadable, ineligible, corrupted, misdirected, lost or delayed or are unable to be sent/published due to technical or transmissions failures of any kind or any other reason.
• Participation in the Contest constitutes acceptance of the terms and conditions of the Contest. Prizes will be provided in accordance with and subject to these terms and conditions. Any entry not compliant with these terms and conditions will be deemed invalid. The Organiser reserves the right to amend the terms and conditions of the Contest at any time without prior notice.
• To enter any Contests held via Instagram, participants’ profile must be set to ‘Public’ to allow for public view during the duration of the Contest. In the event the Organiser is unable to verify the entry due to incorrect account settings, the entry will be considered invalid and void.
• Entries are deemed to be received at the time of receipt of the Contest entry by the Organiser’s Facebook and/or Instagram account.
• Entries will be judged by the Organiser on their merits and/or be selected at random based on the fulfillment of criteria stated for the Contest(s).
• Prize winners will be notified and be required to send a direct message to the Organiser via the social media platform of the Contest they participated in to inform of their personal details (name, NRIC, email and contact number) for the purposes of identity verification for prize collection.
• Should the winner be uncontactable, the Organiser reserves the right to award the prize to a supplementary winner or forfeit the prize.
• If any prize is unclaimed or declined after one month from the date of our email notification to the winner, the prize shall be deemed as unclaimed or unaccepted. The Organiser shall not be responsible should any winner fail to redeem the prize within the stipulated date.
• In the event of a dispute, the winner’s entitlement is subject to the sole discretion and decision of the Organiser. The Organiser’s decision is final and no correspondence will be entertained.
• Items/Prizes must be accepted as they are and are strictly not refundable, not transferable or exchangeable for cash or extendable in validity. The Organiser reserves the right to replace the prizes with items of similar value from time to time in its absolute discretion.
• It is a condition of entry that winners consent to the publication of their names and social media platform identifiers (in the format of username, profile picture and/or submitted photo) on Facebook and/or Instagram for publicity purposes.
• Winners must also present their NRICs at the point of redemption for identification and verification purpose.
• The Organiser is not liable for any costs, charges, damages, injury or expenses which a participant may suffer or may be required to pay at any time in connection with a prize or in order to participate in the Contest.
• Participants warrant that the entry submission is the original work of the participant and, as such, the participant is the sole and exclusive owner and rights holder of the submitted work, and that the participant has the right to submit the work to the Contest and grant all required licenses. Each participant agrees not to submit any entry that:
  • infringes any third party’s proprietary rights, intellectual property rights, industrial property rights, personal or moral rights or any other rights, including without limitation, copyright, trademark, patent, trade secret, privacy, publicity, or confidentiality obligations; or
  • otherwise violates any applicable laws and regulations.
• All entries submitted must NOT contain material which is (or promotes activities which are) sexually explicit, obscene, pornographic, scandalous, inflammatory, threatening, violent, exhibit cruelty, discriminatory (based on race, age, gender, religion, natural origin, physical disability, sexual orientation or age), illegal (e.g. underage drinking, substance abuse, computer hacking, etc.), offensive, threatening, profane, harassing or otherwise inappropriate, nor may the entry submitted contain any derogatory references to the Organiser or any other person or entity including brands or trademarks of the organizer or any other person or entity. The Organiser shall have the sole discretion to disqualify any entries on such grounds, and such decision shall be absolute and final.
• The Organiser does not assume any liability for any unlawful or unlawfully produced content entry.
• The Organiser reserves the right to remove, in its sole and absolute discretion, any submission deemed inappropriate or that is not in compliance with the terms and conditions of the Contest.
• If for any reason the Contest is not conducted as planned, whether caused by infection of computer virus, mobile phone failure, line drop out, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Organiser which corrupt or affect the administration, security, fairness or integrity of the Contest, the Organiser reserves the right in its sole discretion, to cancel, terminate, modify or suspend the Contest.
• Facebook and Instagram are not sponsors of the Contest. The Contest is in no way endorsed or administered by or associated with Facebook or Instagram. You are deemed to understand that you are providing your personal data and information to the Organiser and not to Facebook or Instagram.
• Personal data and information shall be collected by the Organiser, and by your participation in any such Contest, you consent or shall be deemed to consent to the Organiser’s collection, use, disclosure and processing of your personal data and information in accordance with the purposes stated in the Organiser’s Personal Data Protection Policy.
• The Organiser reserves the right to suspend and/or disqualify any participant from participating in any Contest and the Organiser shall not be required to provide any reason or justification to such participant. The Organiser’s decision shall be absolute and final.
• The Organiser reserves the right to verify the eligibility of each participant and may require such information as it considers necessary for the purpose of verifying the entry. Prizes may be withheld until the Organiser is satisfied with the verification.
• The Organiser reserves the right to suspend, cancel, amend and revise the Contest and its terms and conditions at any time without giving prior notice. By continuing to take part in the Contest subsequent to any revision of these terms and conditions, each participant shall be deemed to have agreed to any such new or revised terms.

GOVERNING LAW

These Terms & Conditions shall be governed by and will be construed under the laws of Singapore. Users who choose to access the Website or the applicable social media platforms from locations outside of Singapore do so on their own initiative and are responsible for compliance with local laws if and to the extent local laws are applicable.

UPDATES TO TERMS OF USE AND GENERAL CONTEST TERMS & CONDITIONS

We reserve the right to amend the Terms and the Contest Terms & Conditions from time to time without prior notice, and to publish a current version of the Terms and the Contest Terms & Conditions on this Website.

You are deemed to have acknowledged and agreed to any amended version of the Terms and the Contest Terms & Conditions if you continue to use our Website after the changes take place. Please check back frequently to see if there are any updates or changes to our Terms and Contest Terms & Conditions.

CONTACT US

You may email us at enquiry@wisteriamall.com.sg for any queries or concerns relating to your Personal Data and/or the Terms of Use.

PERSONAL DATA PROTECTION POLICY

Northern Retail Pte Ltd and its subsidiaries (collectively referred to as “the Company”, “we”, “us” or “our”) operate and manage wisteriamall.com.sg (“Website”).

This Personal Data Protection Policy (“Policy”), together with our Terms of Use and Terms of Conditions for Social Media Contest (if you participate in the contests organised by or on behalf of Northern Retail Pte Ltd) seek to inform you on how we collect, use, disclose and/or process your personal data in compliance with the Personal Data Protection Act (“PDPA”). It does not affect any rights which we may have under the PDPA or any other applicable law in connection with the collection, use, disclosure and/or processing of your personal data.

By providing us with your personal data, you consent, agree and accept that we, as well as our representatives, agents, contractors and/or third-party service providers may collect, use, disclose, process and share among ourselves your personal data for the purposes described in this Policy.

PERSONAL DATA

“Personal Data” refers to any data or information, whether true or not, about an individual who can be identified either from the data provided or from the data and other information to which we have or are likely to have access.

Examples of Personal Data which you may provide to us include but is not limited to the following:

• Your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to any individuals which you have provided to us in any form, or through any other form of interaction with you;
• Your spending or redemption data such as date of purchases, purchase amount, shop name, date of redemption and redemption item(s);
• Information about your use of our Website and services – including cookies, IP addresses, subscription account details and membership details.
• Your income, employment and education information; and
• Your bank account or credit card information, credit history and any banking and payment related information.

COLLECTION OF PERSONAL DATA

The following are some examples when we collect your Personal Data:

• You browse our Website(s) with a cookie-enabled browser;
• You register a User Account on our Website(s);
• You download or use any of our mobile application(s) (“app(s)”);
• You submit any feedback, data and/or information when using any of our Website service(s) and app(s) including sending us email(s), submitting enquiry form(s), posting on discussion forum(s)/chat group(s)/bulletin board(s)/messaging service(s)/social media platform(s) and establishing any online account(s) with us;
• You make any online transaction(s) (such as making online purchases or bookings) on our Website(s) or through our third-party service provider(s), or such other service provider(s) we may engage from time to time;
• You apply to be a member of any of our programme(s);
• You enter and/or respond to our request for additional personal data during promotions, contests, market surveys and any other initiatives;
• You submit form(s) relating to any of the product(s) or service(s) provided;
• You subscribe to our mailing list(s) by email, telephone or post;
• You communicate or interact directly with our representative(s) or Customer Service Officer(s) via email, telephone, post or submission of any form, feedback, request and enquiry to us through our Website(s), or any other means; and/or
• You submit your Personal Data to us for any other reasons.

If you provide and/or submit to us any Personal Data relating to any third party (e.g. information of your spouse, dependant, children, parents and/or employees), you are deemed to have confirmed and represented to us that you have obtained the consent of such third party to provide his/her Personal Data to us for the purposes stated in this Policy.

In order for us to serve you better with the relevant products and services, you shall ensure that all Personal Data submitted to us is complete, accurate, true and up-to-date. We encourage you to contact us for any updating of your Personal Data by writing to enquiry@wisteriamall.com.sg. Attention: Data Protection Officer.

PURPOSE OF COLLECTION, USAGE, DISCLOSURE AND PROCESSING OF PERSONAL DATA

The Personal Data which you submit to us, as well as our representatives, agents, contractors and third-party service providers may be collected, used, disclosed and/or processed for the following purposes:

• To facilitate your access to our Website(s) or the creation of your User Account to our Website(s);
• To provide you with the products, services or assistance which you request;
• To enhance the customer service satisfaction and experience with us through conducting market research to identify your preferences and providing you with the services and products that have been requested;
• To facilitate and administer your online transactions;
• To register and maintain you as a member of any of our programmes and to provide you the benefits of such membership;
• To facilitate, administer and assess your participation in our promotions, initiatives, market surveys, lucky draws or contests;
• To verify your personal particulars to process gift redemption(s) or prize collection(s) which you may be entitled to;
• To administer and process payment requests in relation to provision of products or services which you may be entitled to or requested for;
• To update you with promotional and marketing material via email, post or telephone, whichever is applicable;
• To send you invitations to join our events and promotions;
• To share any of your Personal Data with our business partners to jointly develop products and/or services, or launch marketing campaigns;
• To prepare and publish our marketing materials via any forms of media, including print media, television, radio and online platforms;
• To respond and communicate with you on your queries, requests, complaints and feedback or to handle any dispute and investigations;
• To share any of your Personal Data with our auditor for internal audit and reporting purposes;
• To enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable contracts with other parties, law, legislation and regulations;
• For any legal or business purposes; and/or
• To comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal and regulatory body or to assist in law enforcement and investigations by the relevant authorities.

In the event that you participate in contests or other promotional events sponsored or organised by third parties, your Personal Data may be disclosed to and used by such third parties.

For avoidance of doubt, in order to conduct our business operations or to fulfil our obligations to you, we may disclose your Personal Data to our business partners, third-party service providers, agents and affiliates, which may be situated inside or outside of Singapore, for one or more purpose(s) as set out in this Policy. Our business partners, third-party service providers, agents and affiliates whom we conduct business with are only authorised to use your Personal Data to perform the service and/or purpose for which they were hired for and/or partnered with. We ensure that any agreements entered into with them, will require them to adhere to the PDPA, and to take reasonable measures to ensure that your Personal Data is secure.

We will endeavour to ensure that our employees and other third parties who are involved in the collection, use, disclosure and processing of your Personal Data will observe and adhere to the terms of this Policy.

We reserve the right to share your Personal Data as is necessary to prevent a threat to the life, health or security of an individual. We may disclose your Personal Data to law enforcement agencies or government representatives, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property or privacy infringement.

The abovestated purposes for which we may or will collect, use, disclose or process your personal data is non-exhaustive, as the purposes depend on the circumstances and situations at hand. However, we will notify you of such other purpose(s) at the time of obtaining your consent, unless we are permitted by the PDPA or any other applicable law to collect, use, disclose or process your Personal Data without your consent.

SECURITY

We will take all reasonable care to protect your Personal Data from misuse, loss, unauthorised access, modification or disclosure. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect your Personal Data and will review and update our data security measures periodically.

RETENTION OF PERSONAL DATA

Your Personal Data shall be retained as long as it is necessary to fulfil the purpose(s) for which it is collected, used, disclosed or processed or for business or legal purposes, or in accordance with PDPA and/or the applicable laws.

Should you choose to unsubscribe from our mailing list or if your membership expires or if you withdraw from your membership before its expiry, please note that your Personal Data may still be retained in our database to the extent permitted under the PDPA or other applicable laws.,/

REQUEST FOR WITHDRAWAL OF CONSENT AND CORRECTION OF PERSONAL DATA

You may request to correct your Personal Data in our possession or under our control, or withdraw your consent given for any or all collection, use and/or disclosure as set out in this Policy in writing by emailing to enquiry@wisteriamall.com.sg. Attention: Data Protection Officer. Please note that it may take up to 15 working days for any request for consent withdrawal to be reflected in our system.

If you withdraw your consent to any or all collection, use and/or disclosure of your Personal Data in our possession or under our control, depending on the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such event, where we require your Personal Data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant Personal Data for those purposes, we cannot be held liable for breach of that agreement. Our legal rights and remedies in such event are expressly reserved.

USE OF COOKIES

A cookie is a small file that is sent to your computer when you visit our Website. It helps the Website to remember information about your visit to make your next visit easier and the site more useful to you.

We may use cookies on our Website for the following purposes:

• To enable certain features and functions on our Website (e.g. remembering your user-ID, browsing and other product and/or service preferences)
• To identify the causes of problems arising at web servers and to resolve these problems or improve efficiency of our Website;
• To improve the contents of our Website and emails from us;
• To customise the contents of our Website and emails from us to suit your individual interests or purposes;
• To utilize your browsing history on our Website and the results of questionnaires for market research or marketing, including sending you advertisements via our Website;
• To obtain aggregated Website usage and visitation statistics; and/or
• To administer services to you.

You may reject the use of cookies on our Website by configuring your browser to disable the use of cookies. However, this may result in the loss of functionality which may restrict your use of our Website and/or delay or affect the way in which it operates. If you disable the use of cookies, you may no longer be able to receive personalised features of the Website, which rely on the use of cookies.

THIRD-PARTY SITES

Our Website may contain links to other third-party websites and micro-sites. Please note that their privacy practices may differ from us. By leaving our Website and clicking on or accessing such links, we can no longer exercise control over any Personal Data or information which you provide or submit to any third-party websites. Your Personal Data shall not be subjected to this Personal Data Protection Policy if you submit Personal Data to any of these third-party websites.

We encourage you to review the privacy statement of any site you visit. Any access to such other sites or pages is wholly at your own risk and we shall not be responsible for the personal data policies (including personal data protection and cookies), content or security of any third-party websites linked to or from our Website.

UPDATES TO PERSONAL DATA PROTECTION POLICY

We reserve the right to amend this Policy from time to time without prior notice, and to publish a current version of this Policy on this Website. No individual notice will be sent to you.

You are deemed to have acknowledged and agreed to any amended version of this Policy if you continue to use our Website after the changes take place.

CONTACT US

If you have any queries or concerns about our Policy, please contact our Data Protection Officer at enquiry@wisteriamall.com.sg.