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Wisteria Mall

Header social link

  • facebook
  • instagram
  • What’s New
  • What’s New
  • Store Directory
  • WisRewards
  • WisVouchers
  • Getting Here
  • Contact us

Header social link

  • facebook
  • instagram
  • Terms of use
  • Privacy policy

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    © 2020 Wisteria Mall. All rights reserved.

    Terms of Use

    Please read the Terms of Use contained herein carefully (“Terms”). By continuing to browse this Website, you agree and accept the Terms herein and shall obtain access to this Website at your own risk. If you do not agree to any of these Terms, please do not use this Website.

    This Website is owned managed and/or operated by Northern Retail Pte Ltd and its subsidiaries (collectively referred to as “the Company”, “we”, “us” or “our”). Please note that your access and use of any information, services or materials including contents, text, graphics, links or any other items found on this Website are subject to the following terms and conditions:

    • To comply fully with all the requirements and directions issued by us from time to time in respect of the use of the Website;
    • To abide by all applicable governing laws of the Republic of Singapore and regulations in the use of the Website;
    • To use the Website responsibly and not to cause any misdemeanor, misrepresentation and harassment to us and/or any third party and to our rights and/or the rights of any third party;
    • Not to use the Website for any illegal and unlawful purposes;
    • Not to upload any file which are too large and/or may contain virus and/or are corrupted; and
    • Not to use any information and data contained in the Website for unsolicited advertising and/or unauthorised purposes.
    GENERAL DISCLAIMER

    All information and contents found in this Website are derived from sources which we consider reliable. This Website may be modified, deleted or replaced from time to time in our absolute discretion. We do not warrant and represent the accuracy, reliability, completeness, security and adequacy of this Website. The information and contents in the Website are provided on an “as is” basis.

    No warranty of any kind, expressed, implied or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the materials and/or this Website. We also do not warrant that any of the materials or this Website will be provided uninterrupted or error-free or that any identified defect will be corrected or are free from computer viruses or other harmful, destructive or corrupting code/program.

    EXCLUSION OF LIABILITY

    We shall not be liable for any damage, compensation, loss of any kind or expense including without limitation, direct or indirect, special or consequential damage, or economic loss arising from or in connection with any access or use of the Website (including without limitation any delay, error or failure in the sending or receiving of any notice or communication or instruction through the Website), or due to computer viruses or other harmful, destructive or corrupting codes/ program that may affect the computer equipment, program or other property of users who gain access to or use the Website.

    LINKS TO THIRD PARTY WEBSITES

    The Website may contain links to other third-party websites and micro-sites. Such third-party websites and micro-sites have differing privacy practices. These links are provided as a convenience, and your use of these websites is at your own risk. By leaving our Website and clicking on or accessing such links, we can no longer exercise control over any data or information which you provide to any other entity, and does not necessarily mean that we endorse, recommend, or are associated with these third parties. We do not warrant and represent that any website linked to our Website is safe and secure. Any hyperlink to any other websites is not an endorsement that the contents are safe and such websites shall be accessed wholly at your own risk.

    If you enter into any agreements or contracts with any of these third parties, please note that we do not accept any liability for any loss, damage, expense, costs and/or liability incurred by you as a result.

    NON-CONFIDENTIALITY

    You agree that any feedback, data and/or information provided and/or submitted to us via our Website (such as emails, enquiry forms, discussion forums, chat group, bulletin board, messaging service or social media platforms) shall be deemed as non-confidential and non-proprietary.

    By providing or submitting any feedback, data or information to us via our Website, you agree that we will collect, use, disclose and/or process all of the personal data and information you provide and submit to us via our Website in accordance with our Personal Data Protection Policy. Please ensure that all of the information you provide and/or submit to us (including your username and password) is kept secure and confidential.

    You agree that we shall not be subject to any obligation of confidentiality in relation to, and gives no assurance that any ideas, concepts, know-how, processes or techniques contained in any feedback, data or information submitted will be treated as confidential or proprietary.

    You are aware that we have no control over any opinions (whether expressed or implied), data or information that may be transmitted or published via any online platform and media. The Company disclaims all liability for all such opinions or information.

    You agree that any form of communication, feedback, data and information provided to us are admissible as evidence and that you shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of the contents of such records.

    INTELLECTUAL PROPERTY

    All intellectual property rights (including copyrights, trademarks and other similar rights) to all materials and information (including design, pictures, graphics, color scheme, text, page headers, buttons, images, animated pictures and sound) found in or published by this Website are owned by or licensed by us, our service providers and/or professional advisors.

    You shall not hyperlink, reproduce, retransmit, disseminate, sell, distribute, republish, broadcast, circulate or commercially exploit any part of this Website or the contents therein in any manner for any public or commercial purpose without the express written consent of Northern Retail Pte Ltd.

    Users are allowed to download and print the materials on this Website strictly for personal, noncommercial use, provided that users do not modify the materials and users must also retain all copyright, trademark and/or other proprietary notices contained in the materials. Users shall not copy or adapt the HTML code that was created to generate its pages, insert a hyperlink to this website or any other website or “mirror” any of the materials contained on this website without the prior written consent of Northern Retail Pte Ltd.

    We shall have the discretion to consent, grant or refuse at our sole discretion and may impose terms and conditions to be adhered to arising from the written request.

    GENERAL TERMS & CONDITIONS FOR SOCIAL MEDIA CONTESTS

    The following terms and conditions apply to contests organised by or on behalf of Northern Retail Pte Ltd Limited (“the Organiser”) conducted through various social media platforms (such as but not limited to Facebook and Instagram) (“Contest Terms & Conditions”):

    • Contests will be open to all Singaporeans and permanent residents of Singapore with localresidential address.
    • The participant shall be a registered social media platform user of at least 18 years of age.
    • Multiple entries, third party entries and entries submitted by Agents will not be accepted. Only one entry is allowed per user per Contest.
    • Participants shall abide by the terms and conditions of the Contest. Participants found cheating will be disqualified immediately.
    • No responsibility is accepted for any contest entries that are incomplete, tagged incorrectly,unreadable, ineligible, corrupted, misdirected, lost or delayed or are unable to be sent/published due to technical or transmissions failures of any kind or any other reason.
    • Participation in the Contest constitutes acceptance of the terms and conditions of the Contest. Prizes will be provided in accordance with and subject to these terms and conditions. Any entry not compliant with these terms and conditions will be deemed invalid. The Organiser reserves the right to amend the terms and conditions of the Contest at any time without prior notice.
    • To enter any Contests held via Instagram, participants’ profile must be set to ‘Public’ to allow for public view during the duration of the Contest. In the event the Organiser is unable to verify the entry due to incorrect account settings, the entry will be considered invalid and void.
    • Entries are deemed to be received at the time of receipt of the Contest entry by the Organiser’s Facebook and/or Instagram account.
    • Entries will be judged by the Organiser on their merits and/or be selected at random based on the fulfillment of criteria stated for the Contest(s).
    • Prize winners will be notified and be required to send a direct message to the Organiser via the social media platform of the Contest they participated in to inform of their personal details (name, NRIC, email and contact number) for the purposes of identity verification for prize collection.
    • Should the winner be uncontactable, the Organiser reserves the right to award the prize to a supplementary winner or forfeit the prize.
    • If any prize is unclaimed or declined after one month from the date of our email notification to the winner, the prize shall be deemed as unclaimed or unaccepted. The Organiser shall not be responsible should any winner fail to redeem the prize within the stipulated date.
    • In the event of a dispute, the winner’s entitlement is subject to the sole discretion and decision of the Organiser. The Organiser’s decision is final and no correspondence will be entertained.
    • Items/Prizes must be accepted as they are and are strictly not refundable, not transferable or exchangeable for cash or extendable in validity. The Organiser reserves the right to replace the prizes with items of similar value from time to time in its absolute discretion.
    • It is a condition of entry that winners consent to the publication of their names and social media platform identifiers (in the format of username, profile picture and/or submitted photo) on Facebook and/or Instagram for publicity purposes.
    • Winners must also present their NRICs at the point of redemption for identification and verification purpose.
    • The Organiser is not liable for any costs, charges, damages, injury or expenses which a participant may suffer or may be required to pay at any time in connection with a prize or in order to participate in the Contest.
    • Participants warrant that the entry submission is the original work of the participant and, as such, the participant is the sole and exclusive owner and rights holder of the submitted work, and that the participant has the right to submit the work to the Contest and grant all required licenses. Each participant agrees not to submit any entry that:
      • infringes any third party’s proprietary rights, intellectual property rights, industrial property rights, personal or moral rights or any other rights, including without limitation, copyright, trademark, patent, trade secret, privacy, publicity, or confidentiality obligations; or
      • otherwise violates any applicable laws and regulations.
    • All entries submitted must NOT contain material which is (or promotes activities which are) sexually explicit, obscene, pornographic, scandalous, inflammatory, threatening, violent, exhibit cruelty, discriminatory (based on race, age, gender, religion, natural origin, physical disability, sexual orientation or age), illegal (e.g. underage drinking, substance abuse, computer hacking, etc.), offensive, threatening, profane, harassing or otherwise inappropriate, nor may the entry submitted contain any derogatory references to the Organiser or any other person or entity including brands or trademarks of the organizer or any other person or entity. The Organiser shall have the sole discretion to disqualify any entries on such grounds, and such decision shall be absolute and final.
    • The Organiser does not assume any liability for any unlawful or unlawfully produced content entry.
    • The Organiser reserves the right to remove, in its sole and absolute discretion, any submission deemed inappropriate or that is not in compliance with the terms and conditions of the Contest.
    • If for any reason the Contest is not conducted as planned, whether caused by infection of computer virus, mobile phone failure, line drop out, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Organiser which corrupt or affect the administration, security, fairness or integrity of the Contest, the Organiser reserves the right in its sole discretion, to cancel, terminate, modify or suspend the Contest.
    • Facebook and Instagram are not sponsors of the Contest. The Contest is in no way endorsed or administered by or associated with Facebook or Instagram. You are deemed to understand that you are providing your personal data and information to the Organiser and not to Facebook or Instagram.
    • Personal data and information shall be collected by the Organiser, and by your participation in any such Contest, you consent or shall be deemed to consent to the Organiser’s collection, use, disclosure and processing of your personal data and information in accordance with the purposes stated in the Organiser’s Personal Data Protection Policy.
    • The Organiser reserves the right to suspend and/or disqualify any participant from participating in any Contest and the Organiser shall not be required to provide any reason or justification to such participant. The Organiser’s decision shall be absolute and final.
    • The Organiser reserves the right to verify the eligibility of each participant and may require such information as it considers necessary for the purpose of verifying the entry. Prizes may be withheld until the Organiser is satisfied with the verification.
    • The Organiser reserves the right to suspend, cancel, amend and revise the Contest and its terms and conditions at any time without giving prior notice. By continuing to take part in the Contest subsequent to any revision of these terms and conditions, each participant shall be deemed to have agreed to any such new or revised terms.
    GOVERNING LAW

    These Terms & Conditions shall be governed by and will be construed under the laws of Singapore. Users who choose to access the Website or the applicable social media platforms from locations outside of Singapore do so on their own initiative and are responsible for compliance with local laws if and to the extent local laws are applicable.

    UPDATES TO TERMS OF USE AND GENERAL CONTEST TERMS & CONDITIONS

    We reserve the right to amend the Terms and the Contest Terms & Conditions from time to time without prior notice, and to publish a current version of the Terms and the Contest Terms & Conditions on this Website.

    You are deemed to have acknowledged and agreed to any amended version of the Terms and the Contest Terms & Conditions if you continue to use our Website after the changes take place. Please check back frequently to see if there are any updates or changes to our Terms and Contest Terms & Conditions.

    CONTACT US

    You may email us at enquiry@wisteriamall.com.sg for any queries or concerns relating to your Personal Data and/or the Terms of Use.

    DATA PROTECTION NOTICE

    This Data Protection Notice (“Notice”) sets out the basis on which Northen Retail Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act 2021 (“PDPA”).  This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.

    PERSONAL DATA

    1. As used in this Notice:“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
    2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, nationality, gender and date of birth.
    3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

    COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

    1. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your “authorized representative”) after (i) you (or your authorized representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorized by law).
    2. We may collect and use your personal data for any or all of the following purposes:(a) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; (b) managing your relationship with us; (c) for sending related communications, including email, SMS, mail from Wisteria Mall. Such communications may include Promotions/ Newsletters/ Updates/ Event purposes materials from shop tenants of Wisteria Mall or other marketing partners; and (d) any other incidental business purposes related to or in connection with the above.
    3. We may disclose your personal data:(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or (b) to third party service providers, agents and other organizations we have engaged to perform any of the functions with reference to the above mentioned purposes.

    WITHDRAWING YOUR CONSENT

    1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
    2. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within thirty (30) business days of receiving it.
    3. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 7 above.
    4. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

    ACCESS TO AND CORRECTION OF PERSONAL DATA

    1. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
    2. Please note that a reasonable fee may be charged for an access If so, we will inform you of the fee before processing your request.
    3. We will respond to your request as soon as reasonably possible.  In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

    PROTECTION OF PERSONAL DATA

    1. To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimized collection of personal data, and up-to-date informational technology and cyber-security protection.
    2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

    ACCURACY OF PERSONAL DATA

    1. We generally rely on personal data provided by you (or your authorized representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

    RETENTION OF PERSONAL DATA

    1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
    2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

    TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

    1. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

    DATA PROTECTION OFFICER

    1. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: Contact No.:     +65 6359 0251 | Email Address: dpo-wisteriamall@aqt.sg

    EFFECT OF NOTICE AND CHANGES TO NOTICE

    1. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
    2. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

    Last Updated: 1 May 2024